Who we are
Arbor, owned by Bankside Quarter (Jersey) Ltd, is committed to protecting your privacy when dealing with your personal information. This Privacy Policy sets out how Arbor collects and shares your personal information. Please read this Privacy Policy carefully.
About Us
In this Privacy Policy references to “we” or “us” or “Arbor” or “Bankside Yards” are to:
Bankside Quarter (Jersey) Ltd, a company registered in England and Wales (company number 10151121) with registered address at 201 Bishopsgate, London, United Kingdom, EC2M 3BN
We act as a joint controller in respect of your personal information that we process. We engage Native Land Limited (Native Land) as the manager of our development project and as a provider of financial administrative services for our project. Native Land is a joint controller of your personal data and their privacy policy can be found here.
If you have any questions about how we collect, store or use your information, you may contact us by e-mailing us at reception@native-land.com or by telephoning +44 (0) 207 758 3650 or writing to us at The Pavilion, 118 Southwark Street, London, SE1 0SW.
Changes to the Policy
We may change the content of our website and how we use cookies without notice, and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review our Privacy Policy when you visit the website from time to time to stay informed of how we are using personal information.
This Privacy Policy was last updated in May 2019.
Further notices highlighting particular uses (such as direct marketing) that we wish to make of your personal information may also be provided to you when we collect certain personal information from you together with the ability to opt in or out of certain uses.
What personal information do we collect and process?
Information you provide to us
Personal information that we receive may include:
First name
Surname
Contact details
Financial details
Gender
Date of Birth
Information from identification documents, for example a passport showing nationality
Correspondence
If you contact us, we may keep a record of that correspondence and our response to you.
Information from Native Land who manage our development
Native Land collect information, as a joint controller, in order to manage our development. This information may include:
First name
Surname
Contact details
Financial details
Gender
Date of Birth
Information from identification documents, for example a passport showing nationality
For full details on how Native Land collect and process this information, please read their Privacy Policy
Communicating with our PR agencies about our development
If you discuss our development with one of our PR agencies, collecting local resident’s views, we may receive some of your personal information that you share with that PR agency.
Postal Communications
In order to send information by post to local residents about our development, we may receive limited personal information, including your address and in limited circumstances your name, from mailing lists provided by our PR agency.
Website usage
Data collected via cookies. Please see our section on cookies for information on how we use cookies.
How do we collect personal information?
We collect your personal information:
in person
by email
by phone
via our website
Who do we collect personal information from?
We collect personal information from:
you
an agent acting on your behalf
Native Land, who manage our development
our PR agencies
our suppliers
What do we use your personal information for?
We have set out below the reasons why we use your personal information and the legal basis for using your personal information for that particular purpose.
| Purpose of Processing | Legal basis of processing |
| Communicate with you about our development, for example an invitation to a launch |
We use your personal information for this reason because you have provided your consent for us to do so
We are committed to sending you only marketing communications that you have clearly expressed an interest in receiving. Our email communications will provide you with an option to opt-out of further communications. Alternatively, at any time, you may opt-out by contacting us via the details in section 1, About Us, to update your preferences
|
| Promoting our development on social media. We may process data where you communicate/connect with us | Processing is necessary in the legitimate interests of promoting our development |
| Manage appointments to view a property at our development |
Processing is necessary because we have a legitimate interest in arranging and managing viewings at the property
|
| Manage the letting or sale of a property at our development |
Processing is necessary to enter into and perform the contract for sale or tenancy
|
| Manage the move-in process of property purchases and lettings in our development |
Processing is necessary because we have a legitimate interest in providing customer care support to purchasers, support as needed regarding residential lettings and organising handover to property management agencies
|
| Send postal mailings about our development |
Processing is necessary in the legitimate interests of our business to promote our development to local residents
|
| Manage any issues of our development raised by individuals | Processing is necessary in the legitimate interests of managing our development |
| Manage companies providing services to us | Processing is necessary in our legitimate interests in contacting and dealing with individuals involved in providing services to us |
| Track user movements and interaction with content on our site, via cookies |
Processing is in the legitimate interests of our business to effectively manage our content and site visitors, and also to improve our services.
For more information, see the section on cookies.
|
| Business management and record keeping of our business |
Processing is necessary in the legitimate interests of managing the financial and business affairs of our business
|
| Inform you of changes to Bankside yards, if part of a re-organisational change where we may need to transfer some or all of your personal information to the relevant third party (or its advisors), your personal information would continue to be used for the same purposes set out in this policy or for the purpose of analysing any reorganisation |
Processing is necessary to achieve the legitimate interest, of allowing us to make changes to how we operate
|
| For legal or regulatory obligations |
We may use your information in order to comply with a legal obligation that we are subject to. We may use your information to achieve the legitimate interest of, notifying potential money-laundering, pursuing a legal claim or in order to cooperate with law enforcement, court services or regulatory authorities
|
Failure to provide personal information
Certain information must be provided so that we can enter into a contract for sale or tenancy with you, e.g your contact details and identification details.
Certain information may also need to be provided so that we can comply with our regulatory obligations, e.g money laundering compliance.
Without this information we may not be able to proceed with the letting or purchase of a property.
Who do we share your personal information with?
Disclosure to property management and letting agencies
We may disclose your information with certain companies that manage lettings, where appropriate.
Disclosure to companies carrying out due diligence
We may disclose your information with certain companies in order to perform due diligence checks on lettings and purchases.
Disclosures to Native Land, who manage our development
We disclose your information to Native Land, in order for that company to manage our development.
Disclosures to third parties
We disclose your information in order for you to use our website, in order to communicate with you and with processors we use to assist us in our communications. You can contact us for details of specific disclosures made in respect of your information.
How long do we keep your personal information for?
We only keep your information for as long as necessary in relation to the purpose for which we are processing that information. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where your personal information is no longer required we will ensure it is securely deleted.
International data transfers
Bankside Yards does not transfer information collected about you outside of the European Economic Area (“EEA”).
If you are located outside of the EEA, we will in communicating with you be transferring your personal data to your location. Data protection laws outside of the EEA may be of a lower standard and so there may be a risk in your data may being transferred out of the EEA. The basis of this transfer is that you consent to this transfer or that it is necessary in performance of a contract with you.
